Privacy
Policy

Nexa AI Solution ("Company") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you visit our website (nexaaisolution.com), use our services, or communicate with us.

This policy applies to all visitors, clients, and users of our website and services. By accessing our website or engaging our services, you consent to the data practices described in this policy.

We may collect the following categories of information:

Information You Provide Directly:

• Name, email address, phone number, and company name (via contact forms, demo requests, or consultations)
• Project requirements, business information, and technical specifications shared during engagement
• Payment and billing information (processed securely through third-party payment gateways)
• Messages and communications via our chatbot, email, or WhatsApp

Information Collected Automatically:

• Browser type, device information, operating system, and screen resolution
• IP address, approximate geographic location, and timezone
• Pages visited, time spent on pages, click patterns, and referral sources
• Cookies and similar tracking technologies (see Section 6)

We use your personal information for the following purposes:

• Service Delivery: To provide, maintain, and improve our AI automation, web development, and software services.
• Communication: To respond to inquiries, send project updates, and provide customer support.
• Business Operations: To process payments, manage accounts, and send invoices.
• Analytics: To understand how our website is used and optimize user experience.
• Marketing: To send newsletters, promotional materials, or service updates (only with your consent; you may unsubscribe at any time).
• Legal Compliance: To comply with applicable laws, regulations, and legal processes.

We do not sell, rent, or trade your personal data to third parties. We may share your information in the following limited circumstances:

• Service Providers: Trusted third-party tools and services (e.g., hosting providers, analytics platforms, payment gateways) that help us operate our business, under strict confidentiality agreements.
• AI Service Providers: Our AI-powered services use the Google Gemini API (via Google Cloud Vertex AI) to process data and generate responses. Your data is used exclusively for your session's specific AI processing and is not used by Google to train its broader models without explicit enterprise-level opt-in.
• Legal Requirements: When required by law, subpoena, or government request, or to protect our rights and safety.

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy:

• Client project data: Retained for up to 3 years after project completion for reference and warranty purposes.
• Contact form submissions: Retained for up to 12 months.
• Chatbot conversations: Retained for up to 90 days for quality improvement purposes.
• Financial records: Retained as required by applicable tax and accounting laws.

After the retention period, data is securely deleted or anonymized.

Our website may use cookies and similar technologies to enhance your experience:

• Essential Cookies: Required for the website to function properly (e.g., session management).
• Analytics Cookies: Help us understand how visitors interact with our website (e.g., Google Analytics).
• Preference Cookies: Remember your preferences and settings for improved UX.

You can control cookie preferences through your browser settings. Disabling certain cookies may affect website functionality.

We implement industry-standard security measures to protect your personal data, including:

• SSL/TLS encryption for all data transmitted through our website.
• Secure storage of sensitive information with access controls.
• Regular security assessments and updates to our infrastructure.
• Employee training on data protection best practices.

While we strive to protect your data, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security but are committed to taking all reasonable precautions.

Depending on your jurisdiction, you may have the following rights concerning your personal data:

• Right to Access: Request a copy of the personal data we hold about you.
• Right to Rectification: Request correction of any inaccurate or incomplete data.
• Right to Erasure: Request deletion of your personal data under certain conditions.
• Right to Restrict Processing: Request limitation of how we use your data.
• Right to Data Portability: Request transfer of your data to another service provider.
• Right to Object: Object to processing of your data for marketing purposes.
• Right to Withdraw Consent: Withdraw consent for data processing at any time.

To exercise any of these rights, please contact us at nexaaisolution@gmail.com. We will respond within 30 days.

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal data from children. If we become aware that we have collected data from a minor without parental consent, we will take prompt steps to delete such data.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. The updated policy will be posted on this page with a revised "Last Updated" date. We encourage you to review this policy periodically.

Significant changes will be communicated through a notice on our website or via email to active clients.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: